Refund policy

1. No Refund After Service Activation

Once your PRINCESTREAM IPTV subscription has been activated and is functioning correctly, all sales are final. Refunds cannot be issued after the service has been successfully activated or used.

2. Issue Resolution & Account Replacement

If you experience any technical issues with your subscription, please contact our support team at support@princestream.com. We will work promptly to resolve the issue or replace your account at no additional cost whenever necessary.

3. Full Refund Eligibility

You are eligible for a full refund if your subscription cannot be activated or is completely non-functional. Refund requests must be submitted within 7 days of your purchase and include your order details and proof of the issue.

4. How to Request a Refund

To request a refund, please email support@princestream.com with your order number, purchase details, and a clear description of the problem. Our team will review your request and respond as quickly as possible.

5. Non-Refundable Situations

Refunds will not be granted in the following cases:

Sharing your subscription with unauthorized users.
Using VPNs, proxies, or other methods to bypass geographical restrictions.
Violating our Terms and Conditions.
Issues caused by unsupported devices, incorrect setup, or internet connection problems not related to the PRINCESTREAM service.

If you have any questions regarding this Refund Policy, our PRINCESTREAM Support Team is available to assist you.